Personal Data Protection Act

The Personal Data Protection Act (PDPA) establishes a data protection law that governs the collection, use, disclosure and care of personal data.

The PDPA also provides for the establishment of a national Do Not Call (DNC) Registry. The DNC Registry allows individuals to register their Singapore telephone numbers to opt out of receiving marketing phone calls, mobile text messages such as SMS or MMS, and faxes from organisations.

Personal Data Protection

City Tuition Agency respects your privacy and recognises that your personal data is important to you.

City Tuition collects, uses and discloses your personal data for the purposes of providing Educational Services to you.

To see the purposes for which City Tuition collects, uses and discloses your personal data, please refer to City Tuition Personal Data Protection Policy:

Data Protection Policy

The purpose of this document (“Data Protection Policy”) is to inform you of how City Tuition manages Personal Data which is subject to the Singapore Personal Data Protection Act (No. 26 of 2012) (“the Act”). Please take a moment to read this Data Protection Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data.

By interacting with us, submitting information to us, you agree and consent to (collectively referred to herein as “City Tuition“, “us“, “we” or “our“) collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to the Companies’ authorised service providers and relevant third parties in the manner set forth in this Data Protection Policy.

This Data Protection Policy supplements but does not supersede nor replace any other consents you may have previously provided to City Tuition in respect of your Personal.

City Tuition may from time to time update this Data Protection Policy to ensure that this Data Protection Policy is consistent with our future changes, industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of the Data Protection Policy as updated from time to time on our website.

1.1 In this Data Protection Policy, “Personal Data” refers to any data about an individual who can be identified (a) from that data.

Personal Data

Examples of such Personal Data you may provide to us include (depending on the nature of your interaction with us) your name, NRIC, passport or other identification number, telephone number(s), mailing address, email address, network data and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.

Collection of Personal Data

1. Generally, we collect Personal Data in the following ways:

(a) when you submit an application form or other forms relating to any of our services defined below;

(b) when you interact with us for example, via telephone calls, letters, face-to-face meetings and emails;

(d) when you request that we contact you, be included in an email or other mailing list;

(e) when you respond to our calls, initiatives or to any request for additional Personal Data;

(f) when you are contacted by, and respond to, our service representatives.

(g) when we receive references from our clients and third parties, for example, where you have been referred by them;

(h) when we seek information from third parties about you in connection with the Services you have asked for; and

(i) when you submit your Personal Data to us for any other reasons.

1.2 When you browse our website, we do not at our website automatically collect Personal Data unless you provide such information where it is requested.

1.3 If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

1.4 You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the Services you have requested.

Purposes for the Collection, Use and Disclosure of Your Personal Data

1.1 Generally, City Tuition collects, uses and discloses your Personal Data for the following purposes:

(a) responding to your queries and requests;

(b) managing the administrative and business operations of City Tuition and complying with the policies and procedures;

(d) resolving complaints and handling requests and enquiries;

(e) monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;

(f) conducting investigations relating to disputes, billing or fraud;

1.2 Furthermore, where permitted under the Act:

(a) City Tuition may also collect, use and disclose your Personal Data for the following “City Tuition Additional Purposes”:

(1) leads generation and reminder services;

(2) Communicating to you advertisements involving details of our services, either to our customers generally, or which we have identified may be of interest to you (including but not limited to up selling, cross selling and telemarketing);

In addition, where permitted under the Act and subject to the provisions of any applicable law, your Personal Data may be disclosed, from City Tuition to third party service providers in connection with services offered by City Tuition.

1.3 If you have provided your Singapore telephone number(s) and have indicated that you consent to receive information from Singapore telephone number(s), then from time to time, City Tuition may contact you using such Singapore telephone number(s) including via voice calls, text, fax or other means.

1.4 In relation to particular Services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.

Contacting Us – Withdrawal of Consent, Access and Correction of your Personal Data

1.1 If you:

(a) have any questions or feedback relating to your Personal Data or our Data Protection Policy;
(b) would like to withdraw your consent to any use of your Personal Data as set out in this Data Protection Policy; or
(c) would like to obtain access and make corrections to your Personal Data records, please contact City Tuition by clicking our contact link

1.2 Please note that if your Personal Data has been provided to us by a third party (e.g. a referrer), you should contact that referrer or individual to make such queries, complaints, and access and correction requests to City Tuition on your behalf.

1.3 If you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, City Tuition may not be in a position to continue to provide its services to you, administer any contractual relationship in place, which in turn may also result in the termination of any agreements with City Tuition, and your being in breach of your contractual obligations or undertakings. City Tuition’s legal rights and remedies in such event are expressly reserved.

Governing Law

1.1 This Data Protection Policy and your use of this website shall be governed in all respects by the laws of Singapore